Right of withdrawal
Consumers have a fourteen-day withdrawal.
Right of withdrawal You have the right within
fortnight
to revoke this contract without giving reasons. The cancellation period is
fourteen days
from the day
, where you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of cancellation, you must send us ( Planet - Deluxe / Marina König, Oberschönauer Hauptstraße 144, 98587 Steinbach-Hallenberg, Germany, [email protected], telephone: 036042239770) a clear statement (e.g. a letter sent by post letter or email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. Consequences of the revocation If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – To Planet-Deluxe / Marina König, Oberschönauer Hauptstraße 144, 98587 Steinbach-Hallenberg, Germany, admin@planet-deluxe .com – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) (only if notification is on paper) - Date (*) Strike out what is not applicable.
Cancellation policy created with the Trusted Shops legal copywriter